General Terms & Conditions
- Opening Order
- Wholesale Accounts
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- Minimum acceptable first order is $1,000
- Minimum acceptable re-order is $250.00.
- All first orders are credit card only—no exceptions.
- We accept Mastercard, Visa, and American Express.
- Credit card information must be given at the time of order. We will not call for the information. A form will be faxed to be filled out, if necessary. If there is no response to the fax within 7 days, the order will be cancelled.
- Credit card will not be charged until order is shipped.
- Order will not be processed without credit card.
- Designer Accounts
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- Minimum acceptable first order for Accessories, Lighting, or Trays is $600, for Furniture and Mirrors there is no minimum
- Minimum acceptable re-order is $250.00.
- All first orders are credit card only—no exceptions.
- We accept Mastercard, Visa, and American Express.
- Credit card information must be given at the time of order. We will not call for the information. A form will be faxed to be filled out, if necessary. If there is no response to the fax within 7 days, the order will be cancelled.
- Credit card will not be charged until order is shipped.
- Order will not be processed without credit card.
- Placing Orders
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- We will not accept any orders by phone directly to Notre Monde.
- All orders must be emailed to salesnotremonde@aol.com or faxed to 614.444.4597 and contain a valid signature.
- Failure to have a signature will result in the order being placed on hold until obtained.
- Payment
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- New accounts are strictly credit card only. No exceptions. Credit cards accepted are Mastercard, Visa, and American Express.
- Orders will be placed on hold for Accounts with past due balances until paid in full.
- To establish Net Terms you must purchase $10,000 semi-annually
- A credit limit will be established based on monthly purchase averages. To stay on terms annual purchasing requirements and timely payment history must be met.
- Returned check fee: $50.00.
- Refused C.O.D. fee: $100.00 plus shipping charge.
- Past Due Accounts
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- Delinquent accounts will be charged at a rate of 1.5% per 30 days, immediately upon lapse of 30 days from invoice due date.
- The collections process will start immediately after 30 days. Anyone sent to the collections agency will deal directly with them. Please do not call us, your account has been sold to them and will be dealt with accordingly.
- If an invoice is not paid within 30 days, the account will be put on a credit card status for the remainder of our business dealings.
- Prices
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- Prices are subject to change without notice.
- Shipping
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- All orders are shipped via best ground or, for larger orders, with the appropriate freight carrier.
- Delivery time is typically 6 to 8 weeks. Goods may be available sooner, however the account should be willing to accept backorders if necessary.
- We will ship all backorders unless cancelled by Customer in writing.
- Backorders that are shipped are regulated by the same terms and conditions as the original order.
- Truck Delivery
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- Freight delivery is required for very large orders, any mirrors, and or furniture
This is dock to dock delivery. Lift gate, and inside delivery are not included unless specified, and will cost an additional amount.
Residential delivery can be arranged, but is costly, and is curb side delivery only. Cost will vary according to delivery zip code and weight/class of merchandise being shipped. We contract at the best rates we can and pass our savings along to you.
- White Glove service is the responsibility of Buyer.
- Returns
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- No unauthorized returns will be accepted. Please contact your Rep or call us directly to discuss returns within 7 days of receipt.
- Returns (damages excluded) will be subject to a 25% restocking fee plus the cost of shipping.
- All returns must be sent freight prepaid, no exceptions.
- Notre Monde will not be responsible for any packages damaged in transit.
- No refunds—merchandise credit only.
- Cancellation and Holding Orders
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- Orders must be cancelled 10 days in advance of ship date. To cancel: email Notre Monde sales@notremonde.com or fax on company letterhead to 614.444.4597.
- Orders that have already been packed and then are cancelled are subject to a $50.00 restocking fee.
- Orders that have already been packed and are shipping but are then postponed, are subject to a $50.00 per month holding fee.
- Orders that have already been packed and are shipping by pallet but are then postponed, are subject to a $75.00 per month holding fee.
- Custom Orders
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- We are happy to create custom orders. Furniture and large mirrors require the customer to email specifications to sales@notremonde.com. After receipt of specifications, a quote will be given. Quote valid for 30 days.
- Once accepted in writing a 50% non-refundable deposit is required.
- The balance is due in full prior to shipping.
- Smaller items in our line (frames, bath accessories, lighting, etc.) require specific quantities and specifications from Buyer. A design fee will be included in Quote and will be determined on a case by case basis.
- Approximately 12 weeks for delivery.
- Warranty
- Variations can occur with Notre Monde Merchandise due to its hand-crafted nature. Consider this a sign of quality. All merchandise is unconditionally guaranteed against defects in materials, and will be replaced at no charge to the Buyer, provided that the following conditions are met:
- Defective merchandise must be reported within 5 business days of receipt of the order.
- Damages from shipping must be reported to Notre Monde or the shipping company within 48 hours of receipt of the order (please see yellow sticker on the outside of the package for information).
- If damages are due to shipping, the original carton, packing material, and product must be kept for inspection by the shipping company.
- If you suspect any damage at the time of delivery, please note it with the driver and call us immediately.
- No claims will be honored if these steps are not taken.
